GroupSource Benefits
Your Questions Answered
Common questions about your GroupSource benefits plan — from claims and direct billing to login issues and pre-authorizations.
Direct Billing
Direct billing is available at pharmacies, dental offices, and paramedical practitioners connected to the TELUS Health eClaims network using your GroupSource benefits card. However, some providers who previously direct-billed with Pacific Blue Cross have not yet joined the TELUS eClaims network — these providers will require manual claim submission temporarily.
Note: Your provider can register for the TELUS eClaims network at their discretion. Contact Redcliffe to request a template to share with them.
Both Group ID and Policy Number refer to the same number — the Policy # shown on your GroupSource benefits card. Give them this number for both fields.
Contact GroupSource directly at 1-888-547-6947 if you're unsure whether your specific provider offers direct billing capability through their system.
Submitting Claims
QuickPay is the fastest way to get reimbursed. You enter your claim details directly without uploading receipts, and funds are deposited in 1–2 business days once your status shows "Paid."
Keep your receipts — random audits may require you to upload them later, typically within 5–10 business days of the request.
QuickSubmit lets you photograph or upload receipts and submit them together. Claims are manually reviewed and processed within 2–3 business days of receipt. It's ideal when you have multiple receipts from different providers.
It depends on the submission method:
- Pay Direct (at point of service): Real-time, immediate approval
- QuickPay: 1–2 business days after status shows Paid
- QuickSubmit: 2–3 business days from submission
If you visit the same provider regularly, save them to your recent providers list in the myGroupSource portal or app. This speeds up future claim submissions significantly.
Login & Account Access
This usually means the username entered doesn't match what's on file. Your username was sent in a separate email from your temporary password during initial setup — search your inbox for "myGroupSource Username." Note that your username is permanent and cannot be changed.
Try typing your password manually, or update your password manager entry to use the exact login URL: www.mygroupsource.ca. Autofill sometimes fails if the saved URL doesn't match exactly.
Yes — two-factor verification is required at each login as a security measure and cannot be disabled. However, your device will be recognized for 30 days, so you won't be prompted on the same device within that window.
Follow these steps:
- Visit www.mygroupsource.ca or download the GroupSource app
- Log in using the username and password from your welcome emails
- Follow prompts to set a permanent password and verify your contact info
- Add your banking details under Account Information for direct deposit
- Download your digital OneCard to use at pharmacies, dentists, and providers
Currently GroupSource provides one login per policy holder — spouses and dependents do not have separate credentials. All claims are submitted through the policyholder's account by selecting the appropriate family member. You can share your login credentials with your spouse so they can submit their own claims. Reimbursements for all family members deposit to the single registered bank account.
Separate logins and multiple bank accounts have been escalated to GroupSource as enhancement requests.
Pre-Authorizations
Any expense likely to exceed $500 requires a detailed treatment plan submitted to GroupSource before starting — emergency treatment is excluded. The following always require pre-approval:
- CPAP machines — must be pre-approved before purchase
- Orthotics and shoes — require a Gait Analysis and Biomechanical exam by a qualified professional beforehand
Diabetic supplies (except insulin) must be purchased first and then submitted for reimbursement — your drug card is not accepted for these items.
You must contact the travel emergency assistance line within 48 hours of a travel emergency to ensure coverage. Contact Redcliffe at 1-866-798-0555 for assistance.
Technical Issues
Submit each receipt as a separate claim — the system processes individual submissions more reliably than multiple receipts bundled together.
Enter your banking details, then wait 24 hours for the system to sync before submitting a claim. If the issue persists after 24 hours, contact GroupSource at 1-866-862-5246 to verify before proceeding.
Email the GroupSource Claims Department at claims@groupsource.ca with your provider's details and they will add them to the database for future claims.
Confirm your dentist has your correct GroupSource information and policy number on file. If it still doesn't process, contact the Claims Department at claims@groupsource.ca or 1-866-862-5246.
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